At Mesa Education Ltd, we strive to provide the highest quality service to our clients and candidates. However, we recognise that there may be occasions when things do not go as expected. We welcome feedback and complaints as an opportunity to improve our services.
How to Make a Complaint:
Complaints should be made in writing and addressed to the Complaints Officer at Mesa Education either by email or post.
Please include details of the nature of the complaint, including any relevant dates, names, and supporting evidence where possible.
Investigating Complaints:
Upon receipt of a complaint, we will acknowledge it within 14 working days and provide details of how it will be investigated.
We will conduct a thorough investigation into the complaint and aim to provide a full response within 14 working days working days.
Resolution:
If the complaint is upheld, we will take appropriate action to address the issue and prevent it from happening again in the future.
If the complaint is not upheld, we will provide a clear explanation of our findings and the reasons for our decision.
Escalation:
If you are not satisfied with the outcome of your complaint, you may escalate it to Ofcom for further review.
We take all complaints seriously and are committed to resolving them promptly and fairly.
